Shipping policy
Shipping Policy
Last Updated: September 18, 2026
Thank you for shopping with VexaKart. We aim to provide a smooth and reliable delivery experience across India.
1. Shipping Availability
We currently deliver products across most serviceable locations in India. Delivery availability may vary depending on the courier service and the customer's PIN code.
2. Order Processing
Orders are generally processed within 1–3 business days after successful order placement.
During sales, holidays, or periods of high order volume, processing may take slightly longer.
3. Delivery Time
Once your order has been dispatched, delivery generally takes 3–7 business days, depending on your location and courier availability.
Remote or hard-to-reach areas may require additional delivery time.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, VexaKart may offer free-shipping promotions on selected products or orders.
5. Order Tracking
Once your order has been shipped, we may provide a tracking number through your registered mobile number or email address.
You can use the tracking information provided to monitor your shipment.
6. Delayed Deliveries
Although we work with reliable logistics partners, delivery delays can occasionally occur because of weather conditions, public holidays, courier delays, incorrect addresses, or other circumstances beyond our control.
If your order is significantly delayed, please contact our customer support team.
7. Incorrect Address or Contact Information
Please make sure that your delivery address and contact details are correct when placing your order.
VexaKart may not be responsible for delays or failed deliveries caused by an incorrect or incomplete address or contact information provided by the customer.
8. Failed Delivery / RTO
If a shipment cannot be delivered because the customer is unavailable, refuses the order, provides an incorrect address, or does not respond to the courier's delivery attempts, the order may be returned to our supplier or fulfillment partner.
Additional charges or restrictions may apply to subsequent re-shipping requests.
9. Damaged Packages
If your package appears seriously damaged or tampered with at the time of delivery, please contact us as soon as possible and provide photographs/videos of the package and product.
We will review the matter and coordinate with the relevant courier or fulfillment partner where applicable.
10. Contact Us
For questions regarding your order or shipping, please contact:
VexaKart Customer Support
Email: [your support email]
Phone/WhatsApp: [your support number]
We appreciate your trust in VexaKart and thank you for shopping with us.